BOCHK Continues to Introduce Facilitative Measures with BOC On the Mainland to Help Customers Resolve Bank Account Issues Remotely

Bank of China (Hong Kong) (“BOCHK” or the “Bank”) continues to introduce facilitative measures with Bank of China (“BOC”) on the mainland to help customers resolve bank account issues remotely. Over 6,000 customers have successfully updated their travel document information through BOCHK’s attestation service and BOC Shenzhen Branch’s online electronic platform announced earlier. Additional measures are introduced to allow more customers to enjoy convenient cross-border payment and wealth management services, including extending the grace period for customers with expired Home Return Permits and expanding the coverage of the Bank’s attestation service.

• To offer grace period for customers with expired Home Return Permits: BOC extends the grace period for customers with expired Home Return Permits until one month after the reopening of border between Hong Kong and the mainland. As such, Hong Kong customers, who have yet to update the validity period of their Home Return Permits, will still be able to access internet or mobile banking services provided by BOC on the mainland, and not be restricted or suspended from using such services. Although the expired travel documents will not affect the use of bank accounts for the time being, customers are advised to update their personal information via either BOCHK’s attestation service or the online electronic platform provided by BOC Shenzhen Branch in a timely manner.
• To expand the existing attestation service to cover BOCHK’s Hong Kong customers who already have a BOC account on the mainland: To allow more customers to submit requests in Hong Kong to update their Home Return Permits’ validity period via BOCHK’s attestation service to BOC on the mainland, the Bank further expands the attestation service to cover its Hong Kong customers who already have a BOC account in any cities on the mainland, in addition to customers of Bank of China Cross-Boundary Wealth Management Connect.

BOCHK and BOC will continue to work together and implement facilitative measures in a timely manner to meet the cross-border service needs of both Hong Kong and the mainland customers.

Source: Bank of China (Hong Kong)